Leighton (JRA)
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To ensure the smooth running of your online survey, there are a couple of changes your IT people can make to your organisation's network settings to ensure everyone can receive our emails and access our website. Even if you have run a survey with us before successfully, it is still imperative that the instructions below are followed, as spam filters learn, adapt, and have their configurations changed over time.- If your organisation uses an email spam filtering program (such as 'MailMarshal') to prevent spam from getting through to your employees, it will likely also block our survey emails. The solution to this is easy - just add the domain names survey-online.com, kenexa.com, and jra-kenexa.com to your spam filter's whitelist for the survey period.
- As spam filters have the ability to learn from patterns of emails being received by your mail server, we strongly recommend that you complete this step as survey-online.com will send a large number of almost identical emails to your staff as each requests a link to your survey, and we do not want your spam filter to suddenly (and without warning) decide to block our emails.
Further important notes:
* Please do not rely on greylisting - in our experience this results in highly unpredictable email delivery times
* Please test the survey link yourself, but note that if you have not whitelisted us as per the above, then one or two successful tests will still not guarantee that your spam filter won't have a problem with our emails later on. As mentioned, spam filters learn over time, and may start blocking our emails without warning.
- Please ensure that all staff who will be trying to complete the online version of the survey will have access to our websites, https://www.survey-online.com , https://surveysonline.kenexa.com and all pages coming from this domain.
If you have any questions about the IT requirements for running a survey with JRA, please contact us at info@jra-kenexa.com.
*** Edited 11/29/2011 3:15:17 AM UTC by Leighton (JRA)***
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